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Refund policy

Returns & Exchanges:
Our goal is that you are completely satisfied with your purchase. We highly recommend that you order samples if you are not 100% certain of the style and color of the material you are purchasing from Milford Mills Tile.

Online Return Policy:
We will be happy to begin the process of a refund provided the product is returned undamaged within seven days of receiving the shipment. Return shipping will be the responsibility of the consumer as well as the cost of the original shipping. All of our product is subject to a 20% restocking fee.
If the order has not yet been shipped, you will be subject to a 5% fee to cover the cost of the credit card fee.

If you chose to cancel your order after it was shipped, we reserve the right to deduct shipping outbound and inbound from your refund amount on top of the 20% restocking fee.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the proof of purchase.

To start a return, you can contact us at [email protected].

Damaged Products:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and determine the proper course of action.

Damage does occur from time to time during transit. Therefore, when you receive your shipment, please make sure that it is not damaged. If damage is visible or any other issue and you sign for the shipment, it means you sign for a clear shipment and we lose the ability to file a claim with the shipping company and will result in a loss of potential replacement of the product for you.

Therefore:
Option #1: if you see it is damaged, or any other issue, do not accept the shipment and do not sign for it. The shipping company will return the product to us or the manufacturer. We can file a claim and begin preparing your replacement product for shipping.

Option #2: if you see the damages and you decide to accept the shipment anyway, your responsibility to make a note on the delivery ticket that the shipment was indeed damaged (or any description that reflects the status of the goods), and make sure that both of your and the truck driver’s signature and date are on the delivery receipt. In failure of doing so, we lose the ability to file a claim with the shipping company and will result in a loss of potential replacement of the product for you.

If damages were not visible at the time of receiving your shipment and you signed for it, please take pictures of the damaged product and email them to [email protected]. Claims can only be filed if we are contacted within 5 days of receipt your order. If contacted beyond 5 days we lose our ability to file a claim with the shipping company and will result in a loss of potential replacement of the product for the customer.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or any product that is custom cut to order.

Refunds
Refunds will only be issued if product is returned in the original condition, undamaged, and the 20% re-stocking fee, along with shipping costs both outbound and inbound have been satisfied.